Free Shipping on Orders Over $150 within Australia.
Free Shipping on Orders Over $150 within Australia.
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RETURNS
AJ Gift will refund a purchased item in the case of the goods being defective or an incorrect shipment within 30 days of receiving your order. Proof of purchase is required. Please use the e-mail sent to you at the time of order.
We take great pride in our products and packaging so we certainly hope that you never receive a faulty product from us. In the rare occasion a fault does occur, please contact us by e-mail to ajgift.au@gmail.com to let us know accompanied with 3-4 photos of the faulty item. We will assess the goods when they are received and will offer a replacement if available, exchange or refund. (Please note that refunds can only be issued to the credit card on which the item was originally purchased)
When returning an item it must be packed safely for the return transport, with a copy of the proof of purchase. For details on the return of faulty goods, please email us at ajgift.au@gmail.com
Please note all return postage is paid for by the customer. Due to hygiene reasons, please understand that we will not be able to accept any exchanges or returns on earrings, hair accessories and freshwater pearl items unless faulty.
EXCHANGE
AJ Gift is happy to exchange all purchased items within 7 days of the purchase being made, proof of purchase is required. You may exchange the item for another or have a credit note issued. This credit note is valid for 3 months from date of issue.
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